Data Protection Policy

Roobet Games Privacy Policy

Your personal data is invaluable to us. Roobet Games will never sell or misuse your information — that's our commitment.

Updated: January 2026
Written in Bengali
~8 min read
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Your Data Is Safe
SSL Encrypted
No Third-Party Sales
256-bit Encryption
Right to Erasure
Transparent Data Policy

How We Protect Your Data

A quick overview of the key pillars of Roobet Games' Privacy Policy.

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Encrypted Storage
All your personal information and payment data is protected with 256-bit SSL encryption. Hackers and third parties have no way of accessing this information.
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No Selling
Roobet Games never sells your personal information to advertisers or third parties. Your data is used solely to improve your experience.
✏️
Right to Data Portability
You can view, correct, or request deletion of your data at any time. Your data belongs to you.
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Cookie Transparency
We clearly explain which cookies we use and why. You can disable non-essential cookies at any time.
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Minimal Data Collection
We only collect information that's necessary. We never ask for more than we need. Less data means less risk.
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Direct Contact
For any privacy-related questions or concerns, please reach out to our support team directly. We aim to respond within 48 hours.
01

Introduction & Scope

Welcome to Roobet Games. This Privacy Policy explains what information we collect when you use our website or app, how we use it, and how we keep it safe. This policy applies to all our services and platforms.

Roobet Games believes that user privacy is a fundamental right. We never use your data without your consent, and our entire team is trained to uphold this policy.

Please Note: This Privacy Policy is best read alongside our Terms & Conditions. Together, the two documents provide a complete picture of how we protect you.

By creating an account with Roobet Games or using our services, you agree to this Privacy Policy. If you do not agree, we kindly ask that you refrain from using our services.

02

What Data We Collect

Roobet Games only collects information that's strictly necessary. We don't ask for anything beyond that. Here's a breakdown:

Data Type What We Collect Why It's Needed
Personal Information Name, date of birth, phone number, email Account Creation & Verification
Identity Documents NID/Passport Copy KYC Verification & Fraud Prevention
Transaction Information Deposit/Withdrawal History Account Management & Security
Gaming Data Betting history, preferences Service Improvement & Personalization
Device Information IP address, browser, operating system Security & Fraud Detection
Cookie Data Browsing behavior, session information Improving User Experience

We also collect certain data automatically — such as time spent on the site and pages visited most frequently. This data is purely statistical and is never used to identify you personally.

03

How Your Data Is Used

Roobet Games uses your information only for the following purposes — and nothing beyond that:

  • To create and manage your account and ensure its security
  • To process and verify payments
  • To complete the KYC (Know Your Customer) process
  • To provide customer service and support
  • To personalize our services based on your preferences
  • To inform you of relevant bonuses and promotions (only if you opt in)
  • To prevent money laundering and fraud
  • To meet legal obligations
  • To troubleshoot technical issues on the platform

If you no longer wish to receive marketing emails, you can opt out at any time through your account settings or by contacting support. Please note that essential account notifications cannot be disabled.

04

Data Sharing & Third Parties

Roobet Games never sells your personal data. However, there are specific circumstances where limited information may need to be shared:

  • Payment Providers: Solely to process transactions with Mobile Pay, Nagad, and similar services.
  • KYC Partner: With authorized agencies for identity verification purposes.
  • Legal Authorities: When required by a court order or government request.
  • Cybersecurity: Limited data shared with fraud detection services.

In each of the above cases, only the minimum necessary information is shared. Third parties are contractually obligated to keep this data secure.

We will never: Selling your data to advertising companies, sharing it on social media, or profiling you without your consent.

05

Security Measures

Roobet Games uses industry-leading security measures to protect your data. Our security layers include:

  • TLS 1.3 encryption across all data transmissions
  • AES-256 encryption for stored data
  • Two-factor authentication (2FA) support
  • Instant alert if unusual login activity is detected
  • Regular security audits and penetration testing
  • Server data backup and disaster recovery plan
  • Staff have limited data access on a need-to-know basis

No online platform can guarantee 100% security, but we continuously update our systems to stay ahead of threats. If you notice any suspicious activity, please notify us immediately.

06

Cookie Policy

Cookies are small data files stored in your browser that help make the site easier to use. Roobet Games uses the following types of cookies:

  • Essential Cookies: To maintain your login session and ensure security. These cannot be disabled.
  • Performance Cookies: To measure how different sections of the site are being used.
  • Functionality Cookies: To remember your preferences (language, theme).
  • Analytics Cookies: To collect aggregate statistics for site improvement.

You can disable all non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

07

Your Privacy Rights

Every Roobet Games user has full rights over their own data. Contact our support team to exercise any of the following rights:

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Right to Access

You can request a copy of all the personal data we hold about you.

✏️
Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your data, except where we are required by law to retain it.

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Right to Portability

You may request your data in a machine-readable format.

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Right to Restrict Processing

You may request that we stop using your data for specific purposes.

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Marketing Opt-Out

You may opt out of promotional communications at any time.

We generally respond to rights requests within 30 days of receipt. Complex cases may take up to 60 days.

08

Child Protection Policy

Roobet Games strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

If we discover that a minor has created an account on our platform, that account will be immediately suspended and all associated data permanently deleted.

If you believe a minor in your household is using our platform, please contact our support team right away. We will take immediate action.

09

How Long We Retain Your Data

Roobet Games does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal requirements:

  • Account data: 5 years after account closure (as required by law)
  • Transaction records: minimum 5 years (as required by financial regulatory guidelines)
  • KYC documents: 5 years from the date of verification
  • Customer service records: 2 years
  • Cookie data: up to 12 months

After the retention period expires, your data is securely deleted or anonymized.

10

Policy Updates

Roobet Games may update this Privacy Policy at any time. When changes are made:

  • The "Last Updated" date at the top of this page will reflect any changes
  • For significant changes, notice will be sent to your registered email or posted on the platform
  • Continued use of our services after any changes constitutes acceptance of the updated policy

We recommend checking this page regularly. We generally do not send separate notifications for minor changes.

11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out through the following:

  • Email: support@roobetgames.bet
  • Live Chat: Available 24/7 (log in to your account to access)
  • Help Center: Help Center Page

We aim to send an initial response within 48 hours of receiving a complaint. Complex issues may take a little longer to resolve, but we will always keep you updated.

When contacting us, including your account ID or registered email helps us assist you faster.

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Your data is safe — join us now

Your privacy is our top priority at Roobet Games. Register securely and enjoy the best betting experience.

SSL Secured · No Data Sales · 18+ Only

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